📝 SA Leather & Gifts
1. Returns Eligibility
We accept returns within 7 days of receiving your order, only if:
- The product is damaged or defective.
- You received the wrong item.
- The item is unused and in its original packaging.
Note: Personalized or customized items (e.g., with names, logos, or messages) are non-returnable unless damaged or incorrect.
2. Refunds
Once we receive and inspect your return:
- Approved refunds will be processed within 5–7 business days.
- The amount will be credited to your original method of payment.
- Shipping charges are non-refundable.
3. Return Process
To initiate a return:
- Contact us at [+923225930191] within 7 days of delivery.
- Provide your order number, photo of the product, and reason for return.
- We will confirm return instructions and address.
4. Exchange Policy
We allow exchanges for:
- Wrong product sent
- Damaged item received
You must notify us within 48 hours of delivery for exchange eligibility.
5. Cancellations
- Orders can be canceled within 12 hours of placing them, if not yet processed.
- Custom orders cannot be canceled once production has started.
6. Contact Us
For questions or return requests, please contact us at:
📧 Email: [saleathergifts@gmail.com]
📱 WhatsApp: [+923225930191]
📍 Address: [Sialkot, Punjab Pakistan]